1. Overview
You can stop Adasify using a connected account at any time, and you can ask us to delete all the personal data we hold about you. Both are free. What we collect and why is explained in our Privacy Policy.
2. Disconnect an account in Adasify
A company owner or admin can disconnect a platform straight away:
- Sign in to Adasify.
- Open Social Media → Accounts.
- Find the Facebook Page, Instagram account, YouTube channel or LinkedIn Page and choose Disconnect.
We stop all access immediately, delete the stored access token and revoke our access with the platform. Scheduled posts for that account are cancelled. To also delete the posts history and everything else, make a deletion request (section 4). To remove a WhatsApp Business number, email us as in section 4.
3. Remove our access from Facebook or Instagram
You can also remove Adasify from Meta's side, even without signing in to us:
- Facebook: go to Settings & privacy → Settings → Business integrations (or Apps and websites), select Adasify, and choose Remove.
- Instagram: go to Settings → Website permissions → Apps and websites, select Adasify, and choose Remove.
This stops our access to that account. It does not delete what we already hold; for that, make a deletion request.
4. Request full deletion
Email privacy@adasify.com with the subject “Data deletion request”. Please send it from the email address of your Adasify account, or, if you never had one, include:
- your name, and the email address or phone number we may hold;
- the Facebook Page, Instagram account, WhatsApp number or other account involved, if any;
- whether you want everything deleted, or only certain data.
We will confirm we received it, may ask you to verify your identity so no one can delete someone else's data, and give you a reference number you can use to ask about its progress.
5. What we delete, and when
- Within 30 days of verifying your request, we delete your account, your profile, the access tokens and data received from connected platforms, and the personal data in your workspace. If you are the only owner of a company, we will ask whether to delete the company's workspace too.
- Deleted data leaves our encrypted backups within a further 35 days.
- We keep only what the law requires, such as invoices and billing records for tax purposes, and security logs for a limited time. We will tell you what we keep and why.
When we have finished, we email you to confirm.
6. If a business holds your data
If a business that uses Adasify has your details (for example you messaged it on WhatsApp, or are on its mailing list), that business controls the data. Ask the business to delete it, or unsubscribe using the link in any of its emails. If it doesn't respond, email privacy@adasify.com with the business's name and we will help.